> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarely.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Client can't sign

> Fix issues with the client signature flow.

If your client is having trouble signing a quote, work through these steps in order.

## Check the basics first

**Is the link expired?** If the quote has an expiry date that has passed, the link no longer works. Open the quote in Clarely, check the expiry date, and resend with an updated expiry if needed.

**Is the quote already signed?** Check the quote status in Clarely. If it shows Accepted, the client has already signed. They may have signed on a different device.

**Did the email go to spam?** Ask your client to check their spam or junk folder for an email from Clarely.

## Browser issues

The signature link works in any modern browser. If the client is having trouble:

* Try a different browser
* Clear browser cache and cookies
* Disable browser extensions temporarily (ad blockers can interfere)
* Try on a different device

## The signature isn't submitting

If the client fills in their name and checks the box but the Accept button isn't activating:

* Make sure both the checkbox is checked AND the name field is filled — both are required
* Try a stable WiFi connection rather than cellular
* Refresh the page and try again

## Still stuck?

Email [support@clarely.co](mailto:support@clarely.co) with your client's email address and quote number. We'll investigate.