> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarely.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Team member can't sign in

> Troubleshoot team portal login issues.

Team portal login uses a one-time code sent by email. Most login issues trace back to one of these causes.

## Wrong URL

Team members don't log in at clarely.app — they use your business's team portal URL, which is `clarely.app/your-slug`. If they're trying to log in at clarely.app directly, it won't work.

Find your slug in **Account → Settings → Business** and send your team member the correct URL.

## Wrong email address

The team portal only accepts emails that match an active, invited team member on your account. If your team member enters an email that's different from the one you used when you invited them, they'll get a "no access found" error.

Check the email address you used when you invited them in **Account → Settings → Team**. Make sure they're entering that exact address.

## Access code expired or not received

Access codes expire after 15 minutes. If they waited too long before entering it, request a new one by refreshing the page and entering their email again.

If the code email isn't arriving:

* Ask them to check spam
* Verify their email address in your team settings
* Try having them request the code again

## Team member is disabled

If you previously removed a team member and they're trying to log back in, they won't be able to. Removed members receive the "no access found" error.

To re-invite them, go to **Account → Settings → Team** and send a new invitation.

## Team member was removed and needs to be re-invited

If a team member was removed and needs access again, go to **Account → Settings → Team** and invite them again with the same email address. They'll receive a fresh welcome email.

## Session expired mid-shift

Team portal sessions last up to 10 hours. If a team member's session expires, they need to log in again by entering their email and requesting a new code. This is normal behavior, not an error.

## Still stuck?

Email [support@clarely.co](mailto:support@clarely.co) with your account email and the team member's email address.