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I’m already connected to Stripe somewhere else

Stripe only allows one platform to be connected to a given account at a time. If you use your Stripe account with another invoicing tool, a point-of-sale system, or any other platform, you’ll need to disconnect it there first. Go to your Stripe Dashboard → Settings → Installed apps, disconnect the other platform, then come back to Clarely and try connecting again.

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Stripe sent me back without connecting

If you land back on Clarely’s Settings page without your account showing as connected, the connection attempt was cancelled or ran into an error on Stripe’s side — nothing was saved. Try Connect with Stripe again. If it keeps happening, check that your Stripe account itself doesn’t have any outstanding verification requirements — Stripe will prompt you for those directly if so.

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Pay by card or bank isn’t showing on my invoices

A few things to check: confirm Settings → Invoicing shows your Stripe account as connected, confirm your plan includes card/bank payments (not available on Free or Starter), and if you just connected, give it a moment — Clarely syncs your account status shortly after you connect. If bank payments specifically aren’t showing but card is, see Accept card and bank payments — bank payments need a separate toggle turned on in your Stripe Dashboard.

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A client’s card payment isn’t showing as paid

Give it a moment — Clarely updates the invoice automatically once Stripe confirms the payment. If it’s been more than a few minutes, check your Stripe dashboard to confirm the payment actually went through on Stripe’s side.

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A client’s bank payment isn’t showing as paid

Bank payments (ACH) take up to 4 business days to clear — this is normal, not a sign of a problem. Clarely shows the invoice as processing during this window and updates it automatically once Stripe confirms the funds have settled. If it’s been longer than that, check your Stripe dashboard for the payment’s actual status.

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I need to refund a client

Refunds happen in your Stripe dashboard, not in Clarely. After you refund a client in Stripe, go back to the invoice in Clarely and update its status yourself — a Stripe refund doesn’t change the invoice automatically.

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Still stuck?

Email support@clarely.co with your invoice number and what you’re seeing.