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Clarely won’t accept my key

Clarely only accepts a restricted key — one that starts with rk_live_ or rk_test_. If you pasted a key starting with sk_live_, that’s a full secret key, and Clarely rejects it on purpose. Go back to Stripe, create a restricted key with the permissions listed in Connect Stripe, and paste that instead.

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Clarely says the key is invalid

This usually means the key was typed or pasted incorrectly, or it’s been revoked in Stripe. Double-check you copied the whole key with no extra spaces, or create a fresh restricted key in Stripe and try again.

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The key won’t validate at all

If Clarely can’t reach Stripe to check the key, try again in a minute — this is usually a temporary connection issue on either side, not a problem with your key.

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Pay by card isn’t showing on my invoices

Two things to check: confirm your key was saved successfully in Settings → Invoicing → Card payments, and confirm your plan includes card payments — this feature isn’t available on Free or Starter.

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A client’s payment isn’t showing as paid

Give it a moment — Clarely updates the invoice automatically once Stripe confirms the payment. If it’s been more than a few minutes, check your Stripe dashboard to confirm the payment actually went through on Stripe’s side.

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I need to refund a client

Refunds happen in your Stripe dashboard, not in Clarely. After you refund a client in Stripe, go back to the invoice in Clarely and update its status yourself — a Stripe refund doesn’t change the invoice automatically.

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Still stuck?

Email support@clarely.co with your invoice number and what you’re seeing.