Voiding an invoice

Voiding cancels an invoice permanently. Use it when an invoice should never have been sent, work got cancelled, or you sent a duplicate by mistake.

Open the invoice and tap Void. Confirm when prompted — voiding can’t be undone.

What voiding does

Removes the invoice from your outstanding balance and overdue counts
Deactivates the invoice’s public link — if your client opens it, they see a message that it’s no longer available
Keeps the invoice in your records, marked Voided, so the history isn’t lost
If the invoice was tied to a payment on a payment schedule, frees that payment up so you can invoice it again

What voiding doesn’t do

Voiding is permanent — there’s no way to un-void an invoice. If you voided one by mistake, create a new invoice instead. If a client already paid by card through Stripe before you voided the invoice, voiding doesn’t refund them automatically. Refund them in Stripe first, then void the invoice — see Card payment problems if you’re not sure.

When to void vs. mark as paid

Use Void when the invoice should never count against your balance at all. Use Mark as Paid when the client actually paid you, even if it took a while or came in partial payments.

What to do next

See Invoice status for how Voided fits alongside your other invoice statuses.