Check the basics first
Is the link expired? If the quote has an expiry date that has passed, the link no longer works. Open the quote in Clarely, check the expiry date, and resend with an updated expiry if needed. Is the quote already signed? Check the quote status in Clarely. If it shows Accepted, the client has already signed. They may have signed on a different device. Did the email go to spam? Ask your client to check their spam or junk folder for an email from Clarely.Browser issues
The signature link works in any modern browser. If the client is having trouble:- Try a different browser
- Clear browser cache and cookies
- Disable browser extensions temporarily (ad blockers can interfere)
- Try on a different device
The signature isn’t submitting
If the client fills in their name and checks the box but the Accept button isn’t activating:- Make sure both the checkbox is checked AND the name field is filled — both are required
- Try a stable WiFi connection rather than cellular
- Refresh the page and try again