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Documentation Index

Fetch the complete documentation index at: https://docs.clarely.co/llms.txt

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Staff portal login uses a one-time code sent by email. Most login issues trace back to one of these causes.

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Wrong URL

Team members don’t log in at clarely.app — they use your business’s staff portal URL, which is clarely.app/your-slug. If they’re trying to log in at clarely.app directly, it won’t work. Find your slug in Account → Settings → Business and send your team member the correct URL.

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Wrong email address

The staff portal only accepts emails that match an active, invited team member on your account. If your team member enters an email that’s different from the one you used when you invited them, they’ll get a “no access found” error. Check the email address you used when you invited them in Account → Settings → Team. Make sure they’re entering that exact address.

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Access code expired or not received

Access codes expire after a few minutes. If they waited too long before entering it, request a new one by refreshing the page and entering their email again. If the code email isn’t arriving:
  • Ask them to check spam
  • Verify their email address in your team settings
  • Try having them request the code again

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Team member is disabled

If you previously disabled a team member and they’re trying to log back in, they won’t be able to. Disabled members receive the “no access found” error. To re-enable them, go to Account → Settings → Team, find the member, and enable their account.

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Team member was never fully invited

If the invitation was sent but the team member never received or completed setup, their account may not be in an active state. Try removing and re-inviting them from Account → Settings → Team.

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Session expired mid-shift

Staff portal sessions last up to 10 hours. If a team member’s session expires, they need to log in again by entering their email and requesting a new code. This is normal behavior, not an error.

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Still stuck?

Email support@clarely.co with your account email and the team member’s email address.