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Sometimes a client says no. Here’s what happens when they do.

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How a client declines

On the quote page, below the signing section, there’s a Decline button. If they tap it, they can optionally leave a reason before confirming.

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What happens next

The quote moves to Declined status in your account. You’re notified the same way you’d be notified for an acceptance. Any quote follow-up emails that were scheduled stop automatically — Clarely won’t keep nudging a client who’s already said no.

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Declined is final

A declined quote can’t be reopened or re-sent as-is. If the client changes their mind or you want to try again with different terms, create a new quote.

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Declining a quote yourself

If a client tells you no over the phone or in person, you don’t need them to log in and decline it — open the quote and mark it declined yourself.

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What to do next

If a quote gets declined, check whether a revised quote makes sense — see Create a quote to start a new one.